DHL Express (www.DPDHL.com), the
world’s leading international express services provider, has been
certified as a Top Employer in Africa by the Top Employers Institute
at the prestigious Top Employer 2017 ceremony on Thursday 13 October
at the Sandton Convention Centre.
The company was certified as a Top
Employer in twelve markets, including Angola, Botswana, Ethiopia,
Gambia, Ghana, Kenya, Madagascar, Mauritius, Mozambique, Nigeria,
South Africa and Uganda. Hennie Heymans, CEO of DHL Express
Sub-Saharan Africa (SSA), says, “We are extremely proud of this
achievement. This is testament to how much we value our employees and
reaffirms that DHL Express is a rewarding place to work at.”
“Having motivated people is the first
pillar of our global internal Focus strategy and being an Employer of
Choice is one of our three bottom lines. This demonstrates how
seriously we take employee engagement and development at a global
level and on the ground in SSA. We’re committed to having a team of
high performers who operate in a high performance culture and in a
region that promotes and drives diversity of leadership.”
“I believe that DHL Express has
something very unique. You don’t often find a company that can
maintain the same culture across the world. The fact that you can
walk into any one of our offices around the world and feel that same
drive towards customer centricity from the minute you walk in the
door is truly amazing. Our Focus pillars lay the foundation for this
success and the abundance of employee engagement and recognition
programs are perfectly positioned to support this.”
“These initiatives and programs
include our Certified International Specialist (CIS) program, which
is a cultural change program that all our employees across SSA have
gone through. An extension of CIS is our Certified International
Manager (CIM) program, which focuses primarily on ensuring that our
leaders are equipped with the knowledge and skills to meet the
demands of today’s complex working environment and promote
effective and quality leadership among managers.”
“We also run an annual Employee
Opinion Survey which is 100 percent anonymous. This gives us great
insight into areas that require improvement, as well as reaffirms
areas that we are doing well in. Much like how we rely on customer
feedback to improve our customer service quality, direct feedback
from employees is imperative to our success. From an employee
recognition point of view, we run Employee Appreciation Weeks and
functional focus weeks which celebrate and recognize our employees’
achievements in each country. In addition, we present quarterly and
annual awards to our star performers, based on employee nominations,”
adds Heymans.
To be certified as a Top Employer in
Africa, a company needs to operate in four or more countries and have
exceptional employee conditions. The Top Employers Institute conducts
comprehensive and independent research by getting employees in the
relevant companies to complete a HR best practice survey.
The survey assesses the company’s HR
strategy, policy implementation, practices and employee offerings, to
reveal whether the company provides exceptional employee conditions,
develops talent on all levels and demonstrates leadership through
optimizing the development of its employees and employee practices.
Each completed survey is reviewed by
the Top Employer Institute and subsequently audited by a third party.
Only organizations that qualify from the selection process receive
the Top Employers title and Certification Seal but all participants
receive a comprehensive Feedback Report.
“We are delighted to have been
certified as a Top Employer in Africa for the third consecutive year
and strive to ensure that we continue to achieve this prestigious
certification every year,” concludes Heymans.
About DHL: The logistics company for
the world
DHL (www.DPDHL.com) is the leading
global brand in the logistics industry. Our DHL family of divisions
offer an unrivalled portfolio of logistics services ranging from
national and international parcel delivery, e-commerce shipping and
fulfillment solutions, international express, road, air and ocean
transport to industrial supply chain management. With about 340,000
employees in more than 220 countries and territories worldwide, DHL
connects people and businesses securely and reliably, enabling global
trade flows. With specialized solutions for growth markets and
industries including technology, life sciences and healthcare,
energy, automotive and retail, a proven commitment to corporate
responsibility and an unrivalled presence in developing markets, DHL
is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group.
The Group generated revenues of more than 59 billion euros in 2015.
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